FAQ's
We prefer shipping heavy items through private / road transportation system or surface couriers while other light items are shipped by air. We deliver most of our orders through VRL Transport, TCI-Express, TCI-Freight, Sri-Azaad, Sugam Parivahan Ltd, OM Logistics and courier partners such as BlueDart and FedEx.
We deliver your order within 5-7 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). In case of courier, we deliver between 2-5 business days. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner of www.biotichealthcare.com Online tracking usually goes live within 24-48 business hours post shipping. You can also have live tracking of your orders through Biotrack Android phone Application.
NOTE: The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & return. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role